Tracking Your Package

Why Isn’t My Tracking Number Working?

If you’re experiencing issues with your tracking number, it’s possible that one of your packages has been separated from the rest of your order. We recommend waiting a few days for all your items to arrive. Should you encounter any inconsistencies, please inform our shipping department so we can assist you. For packages that may have been damaged during transit, please reach out to the carrier directly for resolution.

Scheduling and Delivery Concerns

How Can I Reschedule My Delivery Time with FedEx and DHL?

If you find that the delivery time is inconvenient, refer to the InfoNotice you’ve received. This document often provides options for rescheduling your delivery. You can leave this notice for the delivery driver with further instructions or use the carrier’s online platform to make changes to the delivery time or location.

International Shipping

Does Optimum Storage Drives Direct Ship Internationally?

Optimum Storage Drives handles international shipments utilizing DHL and FedEx International. However, customers are responsible for any customs and duties applicable to their orders.

APO/FPO Addresses

Can I Ship to an APO or FPO Address?

Optimum Storage Drives does ship to APO and FPO addresses. However, due to limitations, the delivery time for these orders can range from 5 to 10 working days. We appreciate your understanding and patience.